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How We Handle Your Privacy on suster12

When you open an account with suster12, your personal information stays protected through encryption and secure server practices.

Account security encryptedPayment data protectedYour withdrawal history privateSupport available 24/7Data retention policy clear
suster12 How We Handle Your Privacy on suster12
REACH US ANYTIME

Contact Us About Your Privacy

If you have questions about how we handle your personal data, want to review what we hold about you, or request corrections to your account information…

Live Chat Support Open your account and click the chat icon in the lobby.
Email Support Send a detailed request to our support email and include your account username.
Account Settings Log in, navigate to your profile and select Privacy Settings to review stored data…
HOW WE PROTECT YOU

Data Security and Account Control Inside suster12

Your account security starts the moment you register. We use SSL encryption to protect every transaction — whether you're depositing through DANA, OVO, GoPay or QRIS, or withdrawing funds to your verified…

Encryption Standard

All personal and financial data travels through 256-bit SSL encryption. Your passwords are hashed and never stored in plain text on our servers.

Two-Factor Authentication

Enable SMS or authenticator app verification in your profile. This adds a second layer so only you can log in, even if someone gains your password.

Cookie and Tracking

We use session cookies to keep you logged in securely. Non-essential tracking is optional and can be disabled in Privacy Settings. We never track across third-party sites.

Data Retention

Account data remains live as long as your profile is active. After you close or abandon your account, we retain records for two years then securely delete them unless regulations require longer.

Third-Party Sharing

We share data only with payment processors (DANA, OVO, GoPay, QRIS partners) and anti-fraud services. We never sell your information to marketers or brokers.

Your Rights and Requests

You can request a copy of your data, ask for corrections, or request account deletion. Submit requests via our Privacy form and we'll respond within five working days.

Privacy and Data Questions Answered

Read answers to the most common questions players ask us about how we collect, store and protect their information.

We collect your name, phone, email and date of birth during registration. When you deposit or withdraw, we also record your payment method (DANA, OVO, GoPay, QRIS or bank account) and transaction history. We do not collect data beyond what's needed for account verification and payment processing.

Once your account is closed, we keep your data for two years to fulfill regulatory requirements, then permanently delete it. During those two years, your information remains encrypted and inaccessible to our support staff unless you submit a formal request.

Yes. We never store your full payment credentials on our servers. When you deposit through DANA, OVO, GoPay or QRIS, the transaction is handled by the payment provider's secure gateway. We only record the transaction amount and confirmation code.

Yes. Contact our support team with a data deletion request and include your account username. We will anonymise your personal information within five business days while keeping transaction records as required by local financial law.

We use session cookies to keep you logged in securely. Analytics cookies help us improve the site but are optional. Visit your Privacy Settings to disable non-essential cookies anytime without affecting your ability to play.

Log in, go to your profile, select Security Settings and choose SMS or authenticator app. Enter the code you receive to activate it. Two-factor adds a second login step so only you can access your account, even if your password is compromised.

Contact our support team immediately through live chat or email with the transaction details. We will freeze your account, investigate the activity and, where local law permits, guide you through reversal steps. Always change your password right away if you suspect unauthorised access.